Frequently Asked Questions
METHOD OF PAYMENT: We accept PayPal, MasterCard, VISA and American Express cards as forms of payment. Our web site encrypts your login and credit card information in transit.
ORDER NOTIFICATION: Customers receive an email order acknowledgement as well as a shipping notification once the order ships. You may contact us by email at firstname.lastname@example.org
I made a mistake with my order, can I change it?
We process orders as fast as possible so you get your order quickly. Unfortunately, because of this any requests to change an order must be submitted before the item is processed. Once it is processed, it is with the printers and we are no longer able to edit the order.
Please reference the size charts listed on our product pages and double check your order before you click submit
My address is wrong, what do I do?
Email us asap at email@example.com as soon as possible. Due to how we process orders it may be to late to change the address, in which case we'll resend it for free to domestic address up to one time. International orders will need send additional payment to cover additional shipping charges.
My order was marked as delivered but never arrived.
Sometimes orders are marked by the post office as delivered, but don't actually arrive until the following week day. If 24 hours goes by and your order still does not arrive, please contact firstname.lastname@example.org
What items are returnable?
- Items delivered within 30 days
- Unworn/unused items
- All original tags still attached
- Package intact
What items are non-refundable?
- Items marked as final sale
- Free gifts or promotional items with retail value
- Gift cards
- Original shipping charges unless it was our mistake
How soon will I get my refund or exchanged item(s)?
- Once we receive your returned item and it is approve for return or exchange, will will refund your order amount or immediately ship your new item(s). This takes about 2 to 5 business days to receive your refund or new item(s).
Where do I ship my return or exchange?
Attn: Returns Dept
1008 7th St. Unit 9
Santa Monica, Ca. 90403
Please be sure to write the RA number that you receive from the automated system on the outside of the package and on the packing slip.